退货与退款政策 · Return and Refund Policy

公司信息

本政策适用于 Aziya Global Limited（亞環球有限公司）提供的服务。商业登记号码：81186235；注册地址：21/F, CMA Building, No. 64 Connaught Road Central, Central, Hong Kong。

服务性质

我们提供在线交付的数字服务，不销售实物商品，也不涉及任何物流配送。服务内容包括：在线语言课程与订阅。

服务开始前的取消

在我们开始处理您的订单之前，您可以随时取消，并获得全额退款。

服务开始后的退款

• 订阅服务： 您可以随时取消。您的访问权限将持续到已付费周期结束。当前周期的费用不予退还，下一周期不再扣费。
• 一次性服务： 如果工作已经开始，我们将按尚未交付的部分退还相应金额。

如果因我方原因无法交付服务，您将获得全额退款。

不可退还的费用

代您支付的政府规费、院校申请费及其他第三方费用，一经支付至第三方即不可退还。此类费用我们均会在您付款前明确告知。

如何申请退款

请发送邮件至 viktor.pavliukov@aziyaglobal.com，并注明您的姓名、所购买的服务以及付款日期。我们将在 3 个工作日内回复，并在 10 个工作日内处理已批准的退款。

退款方式

退款将原路退回至您购买时使用的付款方式。

联系方式

Company

This policy applies to services provided by Aziya Global Limited (亞環球有限公司), Business Registration Number 81186235, registered office 21/F, CMA Building, No. 64 Connaught Road Central, Central, Hong Kong.

Nature of our services

We provide digital services delivered online. We do not sell physical goods and nothing is shipped. Services include online language courses and subscriptions.

Cancellation before the service starts

You may cancel your order at any time before we begin work on it. In that case you receive a full refund.

Refunds after the service starts

• Subscriptions: you may cancel at any time. Your access continues until the end of the paid period. We do not refund the current period, and you are not charged for the next one.
• One-off services: if work has begun, we refund the amount corresponding to the part of the service not yet delivered.

If we are unable to deliver the service for any reason on our side, you receive a full refund.

Non-refundable items

Government fees, university application fees and other third-party charges paid on your behalf are not refundable once they have been paid to the third party. These amounts are always stated to you before payment.

How to request a refund

Send a request to viktor.pavliukov@aziyaglobal.com with your name, the service purchased and the payment date. We reply within 3 business days and process approved refunds within 10 business days.

Method of refund

Refunds are issued to the original payment method used for the purchase.

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